Contact
562.612.6492 | [email protected]
Education
University of Nebraska, Lincoln – Lincoln, NE
Masters of Arts: Anthropology
In Progress: completion date pending
University of Nebraska at Omaha – Omaha, NE
Bachelor of Multidisciplinary Studies; Concentration: Library Science
Minor(s): Anthropology & Religion
Graduated Cum Laude
San Bernardino Valley College – San Bernardino, CA
Associate Degree; Library Technology
Graduated Cum Laude
Academic Honors/Awards
Dean’s List
San Bernardino Valley College 2018
University of Nebraska at Omaha 2021
Academic Associations
Alpha Gamma Sigma; Executive Board – San Bernardino Valley College
Kappa Delta Pi – University of Nebraska at Omaha
Professional Experience
Patron Services Associate – Dr. C.C. & Mabel L. Criss Library
University of Nebraska at Omaha – November 2020 – Present
-Supervise all circulation student workers, which includes, training, designating individual and group assignments, tracking attendance, and mentorship as needed.
-Maintain and archive Criss Library’s Institutional Repository utilizing BePress as the Interim Digital Commons Associate. Includes: verifying copyright standards of authors and publishers via SherpaRomeo, and utilizing CrossRef to register DOIs for institutional based academic journal.
-Access to safe in order to audit petty cash and process deposits to institutional cashiering deposit.
-Daily utilization of the following software: LibCal, LibAsk, LibGuides, Ex-Libris (Alma/Primo,) WorldCat, Illiad, Canvas, Firefly, and Solstice, to perform all circulation duties as required daily.
-Stay up to date with international/national current events and campus events for research, planning, and execution of relevant academic displays.
-Serve on multiple hiring committees for student/employee wellness; and hiring of students, faculty, and staff.
-Routinely audit standard policies and practices for efficacy.
Patient Registration – Dignity Health
St. Mary’s Medical Center & St. Bernardine’s Medical Center
Long Beach, CA & San Bernardino, CA – September 2016 – November 2020
-Routinely advocate for Spanish speaking patients by assisting to translate and complete medical documentation.
-Practice proper patient identification to ensure safety.
-Complete thorough collection and catalog of patient demographics to maintain medical record accuracy.
-Provide any financial counseling as required for under-insured/non-insured patients in a hospital setting.
-Coordinated hospital bed assignments with ER staff, Main Hospital staff, and House Supervisor.
-Anticipated and responded to non-clinical needs of patients and visiting families.
-Processed third party credit card via available soft/hardware at time of service for any patient liability.
-Elected Union Steward for SEIU-UHW facility; collaborated with corporate Supervisors and in house HR to analyze and find creative solutions to address employee concern and maintain a standard of morale and satisfaction.
Administrative Assistant | Clinical Trials Coordinator – Inland Institute Oral-Maxillo Facial/Cosmetic Surgery
Upland, CA – October 2015 – September 2016
-Performed all duties involving record catalog, archive, and maintenance.
-Verified relevant medical records for surgical justification to ensure reimbursement of medical claims.
-Fielded all incoming calls and directed them appropriately.
-Cultivated excellent customer service and communication skills in both lay and professional terms.
-Maintained surgical calendars for both practicing surgeons within the facility.
-Accurate recording/verification of insurance information
-Obtained certification as a patient advocate with a concentration in clinical trials with human subjects. Acted as sole Clinical Trials Coordinator in facility to maintain the highest standards of safety for human subjects.
Administrative Assistant – Quest Payments, LLC
Ontario, CA – March 2015 – October 2015
-Provided mid-level administrative and clerical support services to assigned group of leaders and/or departments.
-Followed set procedures with some independent coordination of administrative projects.
Patient Registration Representative – College Hospital of Cerritos
Cerritos, CA – September 2014 – October 2015
-Coordinated with local law enforcement to process psychiatric patients placed on a 72 hour hold.
-Practiced patient advocacy in a psychiatric setting.
-Provided education to families and support groups of admitted individuals of processes and expectations.
-Referred patients and family members to financial, living, and spiritual programs as needed.
Medical/Administrative Assistance – Coast Hematology-Oncology Associate
Long Beach, CA – July 2009 – October 2014
-Performed patient check in \ processed necessary documentation
-Answered all phone calls and direct them appropriately
-Scheduled all appointments according to office guidelines
-Determine and collect patient liability
-Confirmed next day appointments
-Follow up with missed appointments
-Established Medical Records Department
-Performed all other duties as assigned
Presentations
When Tragedy Calls: Best Practices for Training Library Staff on Handling Trauma Calls | 2021, Access Services Conference. Presenter.
A Call For Help: Tailored Training for Suicide Prevention in Libraries | 2023, ACRL (Association of College and Research Libraries.) Conference. Presenter.